Refund policy

Last updated: November 7, 2026

This store is operated by Casion LLC ("we", "us", "our"). We want you to be happy with your order. This Refund Policy explains how returns and refunds work.

30-Day Return Window

You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it, unused, in its original packaging, and accompanied by the receipt or proof of purchase.

How to Start a Return

To start a return, contact us through our Contact page. If your return is accepted, we will send you the return address and instructions by email. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards. Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition you received it, unused, in its original packaging, with the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us through our Contact page.

Subscription Orders

Renewal charges on subscription orders are governed by our Subscription Policy.